Privacy Policy

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PRIVACY POLICY
Last updated: September 22, 2024

Your privacy is important to us at ReAgency, and we want to keep things simple. This policy explains how we collect, use, and share your information when you use our website and our services—and, most importantly, how we work to protect your privacy (because no one likes nosy strangers, right?).

We probably use your personal data if you’re a ReAgency client. We may also use some of your personal data if you’re visiting our website, to make our services better and more tailored for you. By using our services, you’re agreeing that we can collect and use a limited amount of your information as described here. But don’t worry, we’re all about using that data responsibly, just like you’d want.


COLLECTING AND USING YOUR PERSONAL DATA
Types of Data Collected
Personal Data
When you use our service, we might ask you for some personal info—nothing too crazy, just things that help us contact or identify you. Think of it like giving us a way to keep in touch. This may include your email address or other details we need to make things work smoothly.

Usage Data
Ah, the techy stuff! When you interact with our service, we automatically collect some data about how you’re using it. This could be things like your IP address (a fancy way of saying your device's online ID), the type and version of your browser, which pages you visit, when you visit them, how long you hang out on those pages, and other geeky diagnostic details.

If you’re accessing our service via mobile, we may gather info like your device type, unique device ID, mobile IP address, operating system, mobile browser, and other diagnostic bits and pieces to keep everything running smoothly.

Don’t worry—this is all pretty standard stuff that helps us improve your experience and make sure the service works as it should, whether you're browsing on a computer or your phone.

TRACKING TECHNOLOGIES AND COOKIES
Cookies and Tracking Technologies
Like most websites, we use cookies and similar tools to keep things running smoothly and improve your experience with our service. Cookies are small files that help us track what you're doing on our site—nothing creepy, just helpful things like remembering your preferences or seeing which pages you like.

You can tell your browser to block cookies if you’d rather not use them, but be aware that some parts of our service might not work as well without them (no one likes a broken website, right?).
We use two kinds of cookies:
• Session Cookies (they vanish when you close your browser)
• Persistent Cookies (they stick around even after you close the browser)
Some cookies are essential—they help prevent fraud and make sure you can log in securely. Others just make your experience more enjoyable by remembering your preferences, like keeping you logged in or saving your language choice.

USE OF YOUR PERSONAL DATA
How We Use Your Personal Data
At ReAgency, we use your personal data for a few different reasons—always with the goal of making your experience with us better. Here’s how we might use it:
• To provide and maintain our service: We keep things running smoothly and monitor how you’re using our service to make sure it’s working just right.
• To manage your account: If you’re registered with us or if you’re a ReAgency client,, the personal info you provide helps unlock features and services that are only available to you as a registered user.
• To fulfill a contract: Whether you’re buying one of our products or services, we use your info to ensure that everything goes according to plan, from start to finish.
• To stay in touch: We may reach out to you by email, phone, SMS, or even through push notifications to keep you updated about new features, services, or any important info—especially when it comes to security.
• To share news and offers: We’ll send you news, special offers, and details about services similar to what you’ve shown interest in (unless you tell us you’re not into that, which is totally fine).
• To handle your requests: If you ask us for help or have any specific requests, we’ll use your info to make sure we’re handling those properly.
• For business changes: If our company goes through a major change (like a merger or sale), your data might be part of the assets transferred. We’ll handle it responsibly, though!
• For other helpful purposes: We also use your data for things like analyzing trends, seeing how effective our promotions are, and finding ways to make our services even better.

Sharing Your Data
We may share your info in certain situations:
• With service providers: We sometimes work with trusted providers who help us monitor and analyze how our service is used, or help us contact you.
• For business transfers: If we’re negotiating a merger or sale, your info might be shared as part of the process.
• With affiliates: We may share your data with companies we work closely with (think partners or subcontractors), but we always make sure they respect this Privacy Policy.


RETENTION OF YOUR PERSONAL DATA
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


TRANSFER OF YOUR PERSONAL DATA
At ReAgency, we’ll only hold onto your personal data for as long as we need it to meet the purposes laid out in this Privacy Policy. It’s very important to us that we don’t hold onto data we don’t need - that’s a cybersecurity risk, and we try to avoid those! We’ll keep it around if it’s necessary to comply with legal obligations (like when the law requires us to), to resolve any disputes, or to enforce our agreements and policies.

As for usage data (the info we collect about how you use our service), we usually keep that for a shorter time. However, if it’s helping us boost security or improve the way our service works, or if the law says we have to keep it longer, we might hold onto it for a bit more.


DELETE YOUR PERSONAL DATA
ReAgency is a global team. This means your information, including personal data, is handled at our offices and any other places where the folks processing it are located. This could mean your data gets transferred to computers in another state, province, or even country, where the data protection laws might not be the same as those in your area.

By sharing your information with us, you’re agreeing to this transfer. But don’t worry—ReAgency takes your privacy seriously. We’ll make sure your data is treated securely and won’t transfer it anywhere unless we’ve got solid protections in place to keep it safe.


DISCLOSURE OF YOUR PERSONAL DATA
Business Transactions
If ReAgency ever goes through a merger, acquisition, or sale of assets, your personal data might be part of that deal. But don’t worry—we’ll give you a heads-up before your data is transferred and falls under a different privacy policy.

Law Enforcement
In some cases, we might have to share your personal data if the law requires it or if we get a valid request from authorities, like a court or government agency.

Other Legal Requirements
We may also disclose your personal data if we believe it’s necessary to:
• Comply with legal obligations
• Protect and defend ReAgency’s rights or property
• Investigate or prevent possible wrongdoing related to our service
• Safeguard the personal safety of our users or the public
• Protect ourselves from legal liability


SECURITY OF YOUR PERSONAL DATA
We care about keeping your personal data safe, but remember, no method of transmission or storage is 100% foolproof. We use the best methods available to protect your info, but we can’t guarantee absolute security (we’re good, but we’re not invincible).


CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under the age of 13. Period.


LINKS TO OTHER WEBSITES
Our service may have links to websites we don’t operate. If you click on a third-party link, you’ll be taken to their site. We recommend checking their privacy policy, as we’re not responsible for their content or privacy practices. Be safe out there!


CHANGES TO THIS PRIVACY POLICY
We might update our Privacy Policy occasionally. If we do, we’ll post the changes here and possibly even update that annoying cookie message on our site. Be sure to check back now and then if Privacy Policies are important to you.


INTERPRETATION AND DEFINITIONS
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ReAgency LLC, 82 Nassau Street, New York, New York 10038, United States.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: New York, United States

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to ReAgency Lab, accessible from https://reagencylab.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


CONTACTS US
If you have any questions about this Privacy Policy, please contact us:
• By email: Jayde Lovell, CEO: jlo at reagencylab.com
• By email: Yohana Yoshe, Finance and Operations: yo at reagencylab.com